We're here to help
Questions about a booking, a payment, or your account? Reach our team below, or find answers to common questions.
Email support
General queries, booking issues, payments, and account help. We aim to reply within 24 hours.
support@mysportsphere.comGrievance Officer
For formal complaints under India's IT Rules, 2021 and the DPDP Act, 2023. Acknowledged within 24 hours, resolved within 15 days.
grievance@mysportsphere.comRegistered office
A-28/401 Abhishek CHS, Charkop Sector 4, Kandivali (W), Mumbai – 400067, India.
Get faster help in the app
Create a support ticket or track an existing one from inside the SportSphere app — replies within 24 hours for players, with priority response for business accounts.
Frequently asked questions
Cancel from the Bookings tab in the app. If you cancel more than 24 hours before the slot starts, you get a full refund (minus payment gateway charges, if any). 6–24 hours before the slot, you get a 50% refund. Less than 6 hours before the slot, or a no-show, is non-refundable. Some venues publish their own policy — the terms shown at the time of booking apply.
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